Key Skills Instructor Training

The ORDIT Code of Practice

Those on the Register must:

Clearly inform all prospective customers in writing of the services provided, with particular reference to trainers' qualifications, costs, venue, duration and content in relation to the ADI examination structure. Make adequate provisions to acquaint clients with the establishment's terms of business and have a complaints procedure.

Take all reasonable care, skill and diligence in training clients in all relevant aspects of traffic and driver education, taking account of individual training needs and ensuring the safety of students. Not discuss information disclosed by a client during training with any other party, except where under obligation in law.

Not discuss the client's progress or driving or instructional standard with any other party, except for normal consultation within the establishment. Where the lessons are being paid for by another person or company, the third party shall have the right to this information, providing this is given with the client's knowledge.

Ensure all vehicles used in training are maintained in a safe and satisfactory condition, and are properly insured, taxed and where appropriate certified as roadworthy. Apply an honest, moral and professional approach in all business practice and avoid improper language, suggestion or physical contact with the clients whilst maintaining proper standards of personal hygiene and dress.

Ensure that professional ADI training complies with the current legislation particularly in respect of business premises and practice, staff, vehicles and public liability. Abide by ORDIT's Advertising Code and other requirements for the provision of a professional service.

Full records of each person trained will be properly maintained; the ORDIT code of practice strictly adhered to and displayed at the establishment's premises and a copy will be given to all course participants. Any vehicles used will be suitable for the purpose and conform to all relevant statutory requirements. The needs of each trainee will be individually assessed. All approved training given by the establishment will be structured so as to ensure that all the topics covered by the requirements of ADI registration are taught.

Complaints by clients should be made in the first instance to:

Key Skills Instructor Training

Amanda Proctor
45 Redmill Drive
Lee-On-Solent
PO1 3 9JE

Tel: 02392 550580
Mob: 07810898765
E-mail: mandy@keyskillsinstructortraining.co.uk

Failing agreement or settlement of a dispute, reference may be made to the DSA's Registrar of Approved Driving Instructors who will consider the matter and advise accordingly. Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.

For further information or advice write to:

The ADI Registrar
Driving Standards Agency
Stanley House
56 Talbot Street
Nottingham
NG1 5GU

Telephone: 0115 901 2500